|Roselawn Manor receives recognition|
|Tuesday, November 05, 2013 9:12 PM|
SPENCERVILLE — Roselawn Manor’s Assisted Living program has received recognition from the American Health Care Association for achieving a Tier One recognition level for increasing customer satisfaction.
From the American Health Care Association, “Just like any other business, skilled nursing and assisted living care centers must ensure that the customer is king. Research shows that facilities with the highest rates of satisfaction perform better in other organizational indicators including staff stability, staff retention, survey results, census and cash flow.
In long term care, the question that best captures the quality experienced by customers is their “willingness to recommend their nursing home to others as a good place to receive care.” Customer satisfaction ratings provide a rich source of information for people seeking long term care services for themselves or for a loved one. Many consumers already ask prospective facilities for their customer ratings and the trend is moving toward greater public reporting.
Roselawn Manor has received this recognition in conjunction with their most recent resident satisfaction score which has placed them in the top four Assisted Living Facilities in the state of Ohio.
Roselawn Manor has been serving the Spencerville community for over 71 years with innovative post hospital rehabilitation, assisted living, and skilled nursing services. For additional information on any of the above information or the services offered, contact Shanna Holland, administrator, at 419-647-4115.